Open Date       11/30/2018

Requisition Number    PRN19075B

Job Title          Manager, Program(s)

Working Title  Manager, Program(s)

Job Grade        F

FLSA Code       Administrative

Patient Sensitive Job Code?    No

Standard Hours per Week      40

Full Time or Part Time?          Full Time

Shift    Day

Work Schedule Summary

M-F, as arranged.


VP Area           President

Department    00956 – Utah Telehealth Network

Location          Campus

City      Salt Lake City, UT

Type of Recruitment   External Posting

Pay Rate Range           $47,600/yr. to $90,400/yr.

Close Date

Open Until Filled         Yes

Job Summary

Under minimal supervision, responsible for planning, organizing, directing and/or controlling all aspects pertaining to a sizable specific program or multiple program functions of assigned department’s internal and external customer service, human resource and financial management operations pertaining to areas including (but not limited to) academic, research, health sciences, and community outreach. Acts as a catalyst between the department and its customers and staff to ensure continuity and quality of service and care.



  1. Forecasts, develops and implements policies and procedures in the areas of customer service, human resources and budgetary goals and objectives that are consistent with University of Utah’s policies.
  2. Markets and promotes new and existing programs and services to internal and external customers.
  3. Participates in University-wide committees to establish customer service standards and administrative plans and policies.
  4. Facilitates cooperative and collaborative community and institutional relationships.
  5. Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through.
  6. Develops departmental strategies consistent with the assigned departments continuous quality improvement program.
  7. Ensures competency of staff through the development and/or presentation of educational programs and through on going staff performance evaluations.


This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.


Work Environment and Level of Frequency typically required


Nearly Continuously: Office environment.


Physical Requirements and Level of Frequency that may be required


Nearly Continuously: Sitting, hearing, listening, talking.


Often: Repetitive hand motion (such as typing), walking.


Seldom: Bending, reaching overhead.


Minimum Qualifications

Bachelor’s degree in a related area or equivalency (2 years related work experience may be substituted for 1 year of education). Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Completion of provided supervisory training within one year of employment may be required. Master’s degree in a related area may be preferred.


Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.



Telemedicine experience preferred. Previous University of Utah employment a plus.


Type    Benefited Staff

Special Instructions Summary

Additional Information


The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/TDD), email:



The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.



This position may require the successful completion of a criminal background check and/or drug screen.

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